Fujitsu P7230 User Manual download pdf (Page 81)

Troubleshooting

Your Fujitsu LifeBook notebook is sturdy and subject to

few problems in the field. However, you may encounter

simple setup or operating problems that you can solve

on the spot, or problems with peripheral devices, that

you can solve by replacing the device. The information

in this section helps you isolate and resolve some of these

straightforward problems and identify failures that

require service.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the following

procedure before pursuing complex troubleshooting:

1. Turn off your LifeBook notebook.

2. Make sure the AC adapter is plugged into your note-

book and to an active AC power source.

3. Make sure that any card inserted in the PC Card slot

is seated properly. You can also remove the card

from the slot, thus eliminating it as a possible cause

of failure.

4. Make sure that any devices connected to the external

connectors are plugged in properly. You can also

disconnect such devices, thus eliminating them as

possible causes of failure.

5. Turn on your notebook. Make sure it has been off at

least 10 seconds before you turn it back on.

6. Go through the boot sequence.

7. If the problem has not been resolved, refer to the

Troubleshooting Table, that follows, for more

detailed troubleshooting information.

8. If you are still having problems after referring to the

Troubleshooting Table, go to the Fujitsu Computer

Systems Support website (http://www.computers.us

.fujitsu.com/support), and search the list of

Frequently Asked Questions (FAQs) contained

there.

9. If you have tried the solutions suggested above

without success, contact your support

representative:

Toll free: 1-800-8Fujitsu (1-800-838-5487)

Fax: 408-764-2724

E-mail: [email protected]

Website:

http://www.computers.us.fujitsu.com/support

Before you place the call, you should have the following

information ready so that the customer support represen-

tative can provide you with the fastest possible solution:

■

Product name

■

Product configuration number

■

Product serial number

■

Purchase date

■

Conditions under which the problem occurred

■

Any error messages that have occurred

■

Type of device connected, if any

See the Configuration Label on the bottom of your

notebook for configuration and serial numbers.

SPECIFIC PROBLEMS

Using the Troubleshooting Table

When you have problems with your LifeBook notebook,

try to find the symptoms under the Problem column of

the troubleshooting table for the feature giving you

difficulty. You will find a description of common causes

for that symptom under the column Possible Cause and

what, if anything, you can do to correct the condition

under Possible Solutions. All possible causes or solutions

may not apply to your notebook.

If you keep notes about what you have

tried, your support representative may be

able to help you more quickly by giving

additional suggestions over the phone.

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