Fujitsu CardMinder User Manual download pdf (Page 42)

CardMinder for ScanSnap! User’s Guide 36

Chapter7

Troubleshooting

This chapter describes the troubleshooting.

No Phenomena Please confirm,

1 Scanning does not

start

⇒ Please confirm following items

• Is ScanSnap! driver installed correctly?

Refer to Getting Started of ScanSnap!, and install the

ScanSnap! driver correctly.

• Is the icon of ScanSnap! in task bar looks like ?

If so, set ScanSnap! Monitor by referring ScanSnap!

Operator’s Guide, so that the icon of ScanSnap! Monitor

becomes .

• Is the window, [ScanSnap! Monitor...] open? (See Chapter

3. Step 2)

Scanning is disabled when the window, [ScanSnap!

Monitor...] is open. Close the window.

• Is the scanner supported by ScanSnap!?

CardMinder does not support the scanning by other

scanners than specified by ScanSnap!.

2 Scanned image of

the business card

is not displayed in

window.

⇒ Is the business card scanned with front side up? The side

which has the name printed (Front side) should be set down-

ward facing ADF paper chute.

3 The image is

scanned, however

Full Name or

Company etc. does

not appear or

incorrectly appear

in Main window.

⇒ Review and confirm the following items.

• Is the image of the characters aligned horizontally? If not,

correct the direction of the image by pressing , and

press in a toolbar.

• Are front side and back side image switched?

The name should appear on front. Swap front and back

side image by clicking , and pressing in a

toolbar. (See Section 1.4 for button functions)

Otherwise, try the recognition again by referring Chapter 5.

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