Fujitsu LifeBook N6420 User Manual download pdf (Page 65)

Troubleshooting

LifeBook notebook fails to

auto-play DVD movie.

DVD Player Software is not

installed.

Install DVD Player Software using the DVD Appli-

cation.

Country designator could be

set incorrectly.

Select the DVD player software from the programs

list and right-click on the window. Select Properties

and verify that the region selected is “USA, Canada.”

The DVD/CD-ROM Access

indicator on the Status

Indicator Panel blinks at

regular intervals when no

disk is in the tray or the

DVD drive is not installed.

The Windows DVD/CD Auto

Insert Notification function is

active and is checking to see if

a DVD/CD is ready to run.

This is normal. However, you may disable this

feature. (See Auto Insert Notification Function

page 44 for more information)

Hard Drive Problems

You cannot access your

hard drive.

The setup utility is incorrectly

set for your internal hard drive.

Set Primary Master correctly in the BIOS. (See BIOS

Setup Utility page 29 for more information)

The wrong drive designator

was used by an application

when a bootable CD-ROM was

used to start the notebook.

Verify drive designator used by application is in use

by the operating system. When the operating system

is booted from a CD, drive designations are

automatically adjusted.

Security is set so your oper-

ating system cannot be started

without a password.

Verify your password and security settings.

The hard disk drive has

crashed.

Contact Fujitsu or your local authorized reseller for

a replacement hard disk drive.

Keyboard or Mouse Problems

The built-in keyboard does

not seem to work.

Your application has locked

out your keyboard.

Try to use your integrated pointing device to restart

your system. If this fails, turn your notebook off

using the power/suspend/resume button, wait 10

seconds or more, and then turn it back on.

The NumLk key is set. Press the NumLk key to reset it.

You have installed an

external keyboard or

mouse, and it doesn’t work.

Your external device is not

properly installed.

Reinstall your device. (See Device Ports page 50 for

more information)

Your operating system is not

set up with the correct driver

for that device.

Check your device and operating system documen-

tation and activate the proper driver.

You have connected an

external keyboard or a

mouse and it seems to be

locking up the system.

Your operating system soft-

ware is not set up with the

correct driver for that device.

Check your device and operating system

documentation and activate the proper driver.

Your system has crashed. Try to restart your LifeBook notebook. If that fails,

turn off the power using the power/suspend/resume

button, wait at least 10 seconds, and then power on.

If turning off power with the power/suspend/resume

button fails, the button has likely been set to

suspend or hibernate. In that case, disconnect the

power cord, then remove and re-insert the battery.

Problem Possible Cause Possible Solutions

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Fujitsu LifeBook N6420 User Manual Page 65

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