Fujitsu Network Scanner fi-6010N User Manual download pdf (Page 19)

Appendix E Troubleshooting

Problem Check Item Suggestion

Scanner cannot be

turned on.

Has the Startup button been pressed? Press the Startup button.

Are the AC cable and AC adapter

properly connected to the scanner?

Connect the AC cable and the AC adapter.

Disconnect the AC cable from the scanner, wait at

least ten seconds, then reattach the cable and turn

the power back on again. If the problem persists,

contact your FUJITSU scanner dealer or an

authorized FUJITSU scanner service provider.

Scanning does not

start.

Has the document been loaded

correctly into the ADF paper chute?

Reload the documents into the ADF paper chute.

Is the ADF completely closed? Close the top cover completely.

Does the same problem occur after

turning the scanner power off and

back on again, and re-logging in?

Disconnect the AC cable from the scanner, wait at

least ten seconds, then reattach the cable and turn

the power back on again. If the problem persists,

contact your FUJITSU scanner dealer or an autho-

rized FUJITSU scanner service provider.

Even after pressing

the top cover

[SCAN] button,

scanning does not

start.

Is the button displayed on

the touch panel?

The top cover [SCAN] button can only be used on

the following screens.

•

"Send e-Mail" screen

• "Send Fax" screen

• "Print" screen

• "Save" screen

• "Scan Viewer" screen

• "Scan Test" screen

• "Message Screen"

Multifeed errors

occur frequently.

Do the documents satisfy the

required quality conditions?

Use documents which satisfy the quality conditions.

For more details, refer to the "Operator's Guide".

Has the document been loaded

correctly into the ADF paper chute?

Riffle and realign the document stack, then load it

back into the ADF paper chute.

Is the document stack more than 5

mm thick?

Remove sheets from the stack to reduce it to a

thickness of 5mm or less.

Is the pad assembly dirty? Clean the pad assembly.

For more details, refer to the "Operator's Guide".

Is the pad assembly worn out? Replace the pad assembly.

For more details, refer to the "Operator's Guide".

Paper is not fed into

the scanner.

(Pick errors are

frequent or

document feed

stops midway)

Do the documents satisfy the

required quality conditions?

Use documents which satisfy the quality conditions.

For more details, refer to the "Operator's Guide".

Is the pick roller dirty? Clean the pick roller.

For more details, refer to the "Operator's Guide".

Is the pick roller worn out? Replace the pick roller.

For more details, refer to the "Operator's Guide".

Is there any foreign matter in the

document feed path?

Clean the document feed path.

Scanned data is

elongated.

Are the feed rollers dirty? Clean the feed rollers.

For more details, refer to the "Operator's Guide".

Shadow on the

leading edge of the

scanned data.

Are the feed rollers dirty? Clean the feed rollers.

For more details, refer to the "Operator's Guide".

Vertical line on the

scanned data.

Are the glass scanner windows dirty? Clean the glass scanner windows.

For more details, refer to the "Operator's Guide".

fi-6010N Network Scanner Getting Started

Scanned data

appears skewed or

distorted.

Has the document been loaded

correctly?

Load the document correctly.

Quality of scanned

data is poor.

Are the glass scanner windows dirty? Clean the glass scanner windows.

Cannot login with

administrator

password.

Was the Caps Lock on when the

password was entered?

Turn off the Caps Lock and try logging in again.

If the password has been lost or forgotten, contact

your FUJITSU scanner dealer or an authorized

FUJITSU scanner service provider.

The "Keyboard

error or not

keyboard present"

message is shown

on the screen, the

scanner does not

startup.

After turning the scanner off, was the

power turned back on again

immediately?

Disconnect the AC cable from the scanner, wait at

least ten seconds, then reattach the cable and turn

the power back on again. If the problem persists,

contact your FUJITSU scanner dealer or an

authorized FUJITSU scanner service provider.

Input field entry

entered via the key-

board does not

appear on the

screen.

Has the input field been selected? Select the input field and try again.

Press the [Cancel] button and try again.

To use the touch panel, touch the input field directly

and try again

Saving is not

possible after

pressing [Save] on

the "File

Download" dialog

box.

Does the length of the "Save As"

folder path (folder path plus file

name) exceed 259 characters?

Select a "Save As" folder that respects the limit.

Status screen stops

at "Printing scan

data to...".

Is there enough free space in the

drive on which the spool folder for

the print server exists.

Make sure that there is enough space in the drive.

No response from

pressing tab or

enter key after a file

download operation

has been selected

via the network

interface or the

download process

does not start.

Has the [Download], [Get CSV] or

[Backup] button been selected?

Try pressing a different tab or button on the screen.

An error occurs

when installing an

Admin Tool.

Is an Admin Tool of another lan-

guage already installed?

Uninstall the existing Admin Tool, and try again.

The login screen is

not displayed when

connecting via the

network.

Are the SSL settings correct? Close the screen, correct the settings, and try con-

necting again.

Was the [Yes] button selected on the

"Security Warning" dialog box when

connecting with HTTPS?

Close the screen and try connecting again. Select

the [Yes] button on the "Security Warning" dialog

box when connecting.

Problem Check Item Suggestion

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Fujitsu Network Scanner fi-6010N User Manual Page 19

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