Fujitsu S300M User Manual download pdf (Page 189)

7.2 Troubleshooting Checklist

ScanSnap S300M Operator's Guide 169

Troubleshooting

Multi-feeds (*2) occur

frequently.

Is the Pad ASSY dirty? Clean the pad following the instructions in "8.2

Cleaning the Inside of the ScanSnap" (page

175).

Is the Pad ASSY worn? Replace the Pad ASSY following the

instructions in "9.2 Replacing the Pad ASSY"

(page 182).

Is the document stack

thicker than 0.04 in. (1mm)?

Reduce the number of sheets to less than

0.04 in. (1mm) thick and load the document.

Sheets of paper are not

fed (stops midway).

Is the pick roller dirty? Clean the pick roller following the instructions

in "8.2 Cleaning the Inside of the ScanSnap"

(page 175).

Is the pick roller worn? Replace the pick roller following the

instructions in "9.3 Replacing the Pick Roller"

(page 186).

Are there any foreign mate-

rials on the document feed

path?

Remove any foreign materials from the docu-

ment feed path. Refer to "7.1 Clearing Docu-

ment Jams" (page 164).

Does the loaded document

satisfy the conditions

described in "3.2 Paper

Sizes of Documents to be

Scanned" (page 39)?

If not, they may not pass

smoothly through the ADF.

Try the following:

• Slightly press down the first sheet of the

document with your finger at the beginning

of scanning.

• Change the sheet feeding direction.

The file size of a

scanned black-and-

white image is the

same as that of a color

document.

Is the black-and-white docu-

ment scanned in the "Color"

mode?

Select "B&W" from the [Color mode] pop-up

menu on the [Scanning] tab of the

"ScanSnap Manager - Scan and Save Set-

tings" window.

Images on the back-

side of the pages,

which are printed-

through, are overlaid

on the scanned image

when scanning a

double-sided

document (print

through).

Is the "Setting for text only

document" checkbox (which

is in the "Read mode option"

window opened by clicking

the [Option] button on the

[Scanning] tab of the

"ScanSnap Manager - Scan

and Save Settings"

window) cleared?

Mark the "Setting for text only document"

checkbox.

Scanned images are

not displayed on the

screen (when "Allow

automatic blank page

removal" is enabled).

When "Allow automatic

blank page removal" is

enabled, almost blank

documents with only a few

characters may be

accidentally recognized as

blank pages and removed

from the scanned image

data.

In the "ScanSnap Manager - Scan and Save

Settings" window, select the [Scanning] tab,

click the [Option] button, and then clear the

"Allow automatic blank page removal" check-

box.

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Fujitsu S300M User Manual Page 189

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