Fujitsu B3020 User Manual download pdf (Page 60)

Troubleshooting

Your LifeBook notebook is sturdy and subject to few

problems in the field. However, you may encounter

simple setup or operating problems that you can solve

on the spot, or problems with peripheral devices, that

you can solve by replacing the device. The information

in this section helps you isolate and resolve some of

these straightforward problems and identify failures that

require service.

IDENTIFYING THE PROBLEM

If you encounter a problem that you are having diffi-

culty in solving, go through the following procedure

before pursuing further troubleshooting:

1. Turn off your LifeBook notebook.

2. Make sure the AC adapter is plugged into your note-

book and to an active AC power source.

3. Make sure that any card installed in the PC Card slot

is seated properly. You can also remove the card

from the slot, thus eliminating it as a possible cause

of failure.

4. Make sure that any devices connected to the external

connectors are plugged in properly. You can also

disconnect such devices, thus eliminating them as

possible causes of failure.

5. Turn on your notebook. Make sure it has been off at

least 10 seconds before you turn it on.

6. Go through the boot sequence.

7. If the problem has not been resolved, refer to the

Troubleshooting Table, that follows, for more

detailed troubleshooting information.

8. If you have tried the solutions suggested in the Trou-

bleshooting Table without success, contact your

support representative:

Toll free: 1-800-8Fujitsu

Fax: 408-764-2724

E-mail: [email protected]m

Web site: http://us.fujitsu.com/computers.

Before you place the call, you should have the following

information ready so that the customer support repre-

sentative can provide you with the fastest possible solu-

tion:

■

Product name

■

Product configuration number

■

Product serial number

■

Purchase date

■

Conditions under which the problem occurred

■

Any error messages that have occurred

■

Hardware configuration

■

Type of device connected, if any

See the Configuration Label on the bottom of your

LifeBook notebook for configuration and serial

numbers. (See figure 2-8 on page 11 for location)

SPECIFIC PROBLEMS

Using the Troubleshooting Table

When you have problems with your notebook, try to

find the symptoms under the Problem column of the

troubleshooting table for the feature giving you diffi-

culty.

You will find a description of common causes for that

symptom under the column Possible Cause and what, if

anything, you can do to correct the condition under

Possible Solutions. All possible causes or solutions may

not apply to your notebook.

■

If you keep notes about what you have

tried, your support representative may

be able to help you more quickly by giv-

ing additional suggestions over the

phone.

■

Do not return a failed LifeBook note-

book to your supplier until you have

talked to a support representative.

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